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Appendix A
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Appendix
A from Istanbul
(Updated 1 October 2003)
International Council of Management Consulting
Institutes (ICMCI)
Towards a Common Global Framework for CMC®
To support a robust mechanism
for the reciprocity of CMC standards between ICMCI member countries, the
following agenda and principles are proposed for discussion and agreement by
the ICMCI Professional Standards Committee.
1.0
Vision
“To have an international set of
standards, relevant to the profession of management consultancy and its clients
and, in particular, the ‘CMC®’ (Certified Management Consultant) seen
internationally as a mark of consistency and excellence in the practise and
standards of management consulting.”
2.0 Goals
- To improve
the consistency with which a CMC designation is granted by members of the
ICMCI and the process for maintaining that consistency
- To support
global reciprocity of the CMC designation, recognising national differences.
- To drive the
continuing development of the ICMCI CMC Standards Framework and underlying
principles and standards.
- To support
the ICMCI process of quality assurance against this CMC Standards Framework of
the national CMC standards of member institutes.
3.0 Objectives for the ICMCI Professional Standards Committee
- To establish
and have approved an agreed route forward with specific deliverables for
presentation and agreement at Istanbul 2003.
- To identify
and assess existing best practice models, standards and tools which meet these
standards by end of 2003.
- To identify,
develop supporting best practice standards and models by mid 2004.
- To be in a
position to enhance reciprocity based on the above steps by the end of 2004.
4.0 Strategy
Phase 1 To table a draft ICMCI Standards
Framework for discussion and overall agreement at the Istanbul Congress and
finalisation by end of 2003.
Phase 2 To review / agree audit and
assessment process for identification of existing best practice which meets the
international CMC Standards Framework, evaluate existing tools and promote
appropriately.
Phase 3 To identify gaps and prioritise
development. For example Statement of Best Practice for CMC assessment tools,
techniques and processes, common body of knowledge as a framework that can be
used or modified for adoption by members of ICMCI.
CMC: Statement of Principles and Guidelines
1.
The ICMCI and its member institutes and associations exist to promote
standards and ethics in management consultancy.
2.
A principal expression of these standards is the CMC® qualification.
This draws on a set of core standards for management consultants which define
the role, are recognised internationally and can be applied globally
facilitating reciprocity between member institutes and associations of ICMCI.
CMC encourages continuous professional development by striving for high
standards, rather than ‘controlling’ or constraining’ individual consultants. It
recognises the validity of national differences, and the continuing evolution of
management consultancy practice.
3.
The role of the ICMCI Professional Standards Committee is one of guardian
of the international CMC Standards Framework; and promulgator of best practice
and standards. Rather than prescribing a definitive detailed model, at any one
time the standard for CMC is captured as operating in the best audited models of
member institutes, audited and mapped for equivalence. This list will change
over time as new leading practice emerges. In this way, best practice can
evolve without the need to develop a centralised ICMCI model i.e. the standard
is set by a small number of equivalent audited models which are continuously
evolving.
4.
The role of the quality assurance audit team is fundamental to the
credibility and viability of an international CMC standard, and becomes one of
constructive support and critical friend in developing national standards and
identifying and sharing best practice. A member institute may either adopt an
audited standard already developed by another country or propose their own which
will require to be audited. In either case the actual implementation of the
standard will be subject to audit.
5. All national CMC standards must
include all the elements set out in the ICMCI CMC Standards Framework (attached).This
framework sets out the core mandatory elements which describe a CMC and must be
interpreted for relevance in each market. In exceptional cases, there may be a
need for additional standards to cover specific national issues (for example
legal or regulatory requirements.) In this case, one or more modules may be
added by the member Institute. These modules will need to be assessed as met for
CMCs transferring into the member country concerned.
6. The national standards must be
supported by a process with a suitable range of robust assessment tools and
techniques. The role of the ICMCI Professional Standards Committee is to
identify, endorse and promote best practice processes, techniques and tools
which can be made readily accessible by member institutes. Reciprocity needs to
be facilitated by a statement of best practice (to be developed).
7. CMC is about increasing access
to learning and continuing professional development. In this respect, the role
of the ICMCI Professional Standards Committee is also about ensuring exchange
of best practice in respect of learning providers. This could range from sharing
course syllabuses which meet the CMC standards, to working with global learning
providers and academic organisations.
8.
In respect of all of the above,
member Institutes should seek delivery via internet technologies as the
preferred means to support global access and delivery.
9.
Development will build on existing
accepted principles across ICMCI regarding reciprocity, quality assurance and
audited and approved standards.
ICMCI CMC Core Competency Framework
A Certified Management
Consultant (CMC) is defined as a management consultant who meets the ‘core
competences’ set out below.
The three components are:
- values
and behavioural skills;
-
technical, consultancy and specialization skills; and
-
business acumen.
|
Major |
Sub set |
High level components |
|
Values and behaviour |
Beliefs |
Values, ethics &
professionalism |
|
|
Analytical skills |
Observations &
analysis |
|
|
|
Conceptualisation &
problem solving |
|
|
Relationships |
Complexity, change &
diversity |
|
|
|
Communication &
presentation |
|
|
|
Responsibility &
accountability |
|
|
|
Influencing |
|
|
Personal development |
Focus and time
management |
|
|
|
Self Development |
|
Technical competence |
Specialization |
Knowledge and skill |
|
|
Consultative |
Client focus |
|
|
|
Project management |
|
|
|
Consultative process |
|
|
|
Knowledge |
|
|
|
Partnering and
networking |
|
|
|
Tools and
methodologies |
|
|
|
Risk and quality
management |
|
Business Acumen |
Consultant Business |
Consultancy
environment |
|
|
|
Commercial aspects of
assignment |
|
|
Client Business |
External awareness |
|
|
|
Business knowledge |
|
|
|
Understanding the
client |
|
|
|
Client’s project
imperative |
Glossary
of terms (Draft to date: not part of the formal Resolution)
|
High level components |
Definition |
|
Values, ethics &
professionalism |
Adheres to code of
conduct and ethical guidelines.
Demonstrates
professional integrity, consistency, transparency, accountability,
reliability. |
|
Observations &
analysis |
Recommendations are
supported by objective facts and research. |
|
Conceptualisation &
problem solving |
Employs structured
approaches to generate ideas, evaluate and select options. |
|
Complexity, change &
diversity |
Understands
complexity of operating environment and impact of selected course of actions
on others. |
|
Communication &
presentation |
Uses a range of
techniques and approaches to convey thoughts and ideas in a range of
situations |
|
Responsibility &
accountability |
Responsible for own
actions, demonstrating resilience, drive and commitment to results. |
|
Influencing |
Presents ideas
convincingly to produce specific outcomes |
|
Focus and time
management |
Delivers timely
solutions, balancing priorities and managing time effectively |
|
Self development |
Proven track record
of self development and personal growth |
|
Knowledge and skill |
Recognised as an
expert in own discipline, applying expertise in one or more industry
sectors |
|
Client focus (1) |
Scopes client
requirements, presenting clear comprehensive proposals |
|
Project management |
Manages client
projects effectively- setting objectives, deadlines and budgets, using
appropriate project management tools and methodologies and ensuring seamless
withdrawal process. |
|
Consultative process |
Uses a range of
techniques, including facilitation, to deliver solutions of mutual benefit.
|
|
Knowledge |
Captures, shares and
applies knowledge in a structured way, relevant to the engagement needs
|
|
Partnering and
networking |
Leverages network
effectively to engage expertise of others, developing others as appropriate |
|
Tools and
methodologies |
Selects and uses an
appropriate range of tools and methodologies |
|
Risk and quality
management |
Defines quality
standards, ensuring quality of delivery and client satisfaction.
Defines risk
criteria, identifying, mitigating and managing risks and outcomes. |
|
Consultancy
environment (2) |
Understands the
nature of the management consultancy market, competitors and capabilities. |
|
Commercial aspects of
assignment |
Demonstrates
understanding of commercial aspects of project including scope, risk, terms
and conditions and pricing. |
|
External awareness |
Demonstrates
understanding of political, economic, social, technological, legal and
environmental factors (PESTLE) impacting on area of work |
|
Business knowledge |
Understands business
structures. processes, management and disciplines and impact on own area of
work |
|
Understanding the
client |
Has researched and
understood client business operations and agenda |
|
Client’s project
imperative (1) |
Identifies and
articulates project drivers, strategic fit and commercial benefits with
client in respect of one or more individual projects. |
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